Abstract

We all have prolonged engagement with various technologies. User experience now might come from the previous experience of technologies, assembled throughout similar interactive use and built upon experience in related genres of products and services. To study an accumulated user experience, the analysis of the history of technology might be a good starting point. More commonly, with retrospective approaches such as interview or focus group researchers ask our informants to tell their stories about their possessed products and user experience over time.

I believe users’ storytelling is a practical and critical reference for design practice. This seminar talk presents my research applying the “annotated timeline” as a structured research method to facilitate storytelling of user experience. I will describe my research trials in two workshops, showing the potentials to use the method’s visual representation for analytical purposes as well as creating accumulative knowledge.  The novel contribution of my research is a complementary tool to many well-established longitudinal research methods in HCI. The storytelling with annotated timeline features as a probe for designers on collecting information about people's prior interactive experience with technologies. It also supports a more holistic understanding of a target group and their overall user experience with devices, functionalities, and services.

Bio

Dr. Chung-Ching Huang began his career in interaction design from 2000. He was one among the early generation of interaction designers in Taiwan’s technology-oriented industries. He researched and designed for web service platform, home entertainment consumer products, car GPS, and voice navigation. With his passion of applicable methods for design practices, Dr. Huang pursued advanced Ph.D. study at Indiana University, U.S. His dissertation investigated new approaches to describe and analyze interactive experience over time. In 2015, Dr. Huang joined iNSIGHT, the Center for Innovation and Synergy for Intelligent Home and Living Technology, National Taiwan University, Taiwan. In his postdoctoral research, Dr. Huang continues investigating the theory and research approaches for long-term user experience and behavior changes. In the meantime, He also facilitates the design-driven innovation curriculum offered by iNSIGHT in NTU.

Dr. Huang holds a BS in industrial design from National Cheng-Kung University, and MFA in applied art from National Chao-Tung University. He is the recipient of government funded scholarship from the Ministry of Education, Taiwan. Dr. Huang received his Ph.D. in informatics from the School of Informatics and Computing, Indiana University, U.S. His research has a strong focus in HCI, interaction design, and methodology for design practices, with publications in design and ACM SIGCHI sponsored conferences.

All faculty and students are welcome to join the lecture